Managing Pricing Plans: How to Delete or Discontinue Plans With Active Users

1. Deleting a Pricing Plan that has active users subscribed to it:

Deleting a pricing plan that has active subscribers will have several important consequences:

New subscriptions: The plan will immediately become unavailable for new subscribers
Current subscribers: Users will lose access to all content associated with this plan, including courses, goal tracking features, and communities
Recurring charges: Monthly recurring payments through Apple/Google apps will be discontinued

Important: We strongly recommend against deleting pricing plans with historical purchase and user data. Deletion makes it extremely difficult to troubleshoot issues or retrieve important data later.

2. Recommended Method: How to Properly Discontinue a Pricing Plan

For a smoother transition that preserves data integrity and user satisfaction, follow these best practices:

Step 1: Prepare for User Migration

Create a new pricing plan with appropriate features and pricing
Decide whether to grandfather existing users at their current rate or transition them to new pricing

Step 2: Communicate with Your Users

Notify users about the upcoming change well in advance
Explain the benefits of the new plan and any changes they can expect
Set clear expectations about when the transition will occur

Step 3: Migrate Users to the New Plan

Option A: Manual Migration

Navigate to the Users tab
Select users on the old plan and reassign them to the new plan

Option B: Automated Migration via Zapier

Set up a Zap that triggers when users meet specific criteria
Configure the Zap to automatically move users from the old plan to the new one
Test thoroughly before implementing the automation

Step 4: Archive the Old Plan

Edit the old plan's name to include "Archived" or "Legacy" for easy identification
Keep the plan in your backend for historical data purposes

3. Step-by-Step: How to Delete a Pricing Plan (When Necessary)

Go to on Pricing.

Tap the three dots next to the Plan you want to remove.
Tap Remove.

Managing Pricing Plans: How to Delete or Discontinue Plans With Active Users

When your business evolves, you may need to modify your pricing structure or discontinue certain plans. This guide explains the best approaches to manage pricing plans with active subscribers while maintaining a positive user experience.

IN THIS ARTICLE

1. Deleting a Pricing Plan that has active users on it.

2. Recommended method to discontinue an active pricing plan.

3. How do I delete a pricing plan?