How to troubleshoot video uploads

  • Updated

This article will give you information on troubleshooting video uploads and how you can compress your files.




1. File Size and Limitations

2. File Compression

3. Youtube/Vimeo Option

4. Frequently Asked Questions


Looking for other widget types? Check this out: Product Widgets and Accepted File Types & Sizes


How to troubleshoot video uploads


1. File Size and Limitations

There is no limit to the video length or how long a video can be. 

However, size and video limitations will depend on your subscription plan:

  • Pro Plan - A maximum of only 100 videos and a file size limit of 1GB per video

  • Ultimate Plan / App Breakthrough System - unlimited videos

Don't want to limit your video uploads to 1GB? Upgrade your plan now!


2. File Compression

If your videos are bigger than 1GB or you are having issues with uploading large file sizes, we recommend using the best compression/quality ratio for the video to be uploaded on your account.


Here are our recommendations:

  • Online Converter

  • HandBrake - This tool is made for more advanced users but offers additional features and it is available for Windows & Mac.

         For both solutions we recommend these settings:

            a.)Video Output: MP4
            b.)Video Codec: H264
            c.)Resolution/Size: 720P

            Note: For Handbrake the minimum bitrate is 2mbs

           a.)Upload your video to YouTube
           b.)Wait for conversion
           c.)Download video
           d.)Upload to your account

*We neither promote nor have an affiliation with these platforms. Please use at your own risk.

*For sequence videos, file size is limited to 400 MB.


3. YouTube/Vimeo Option

We have also added the ability to link in a YouTube or Vimeo video as an option instead of uploading files. All you need to do is to paste the link, and the videos will automatically generate a thumbnail.


Reminder: When using a YouTube or Vimeo link - Offline Sync in the mobile apps is disabled.


Want to know more about the YouTube and Vimeo videos? Check this out: Adding YouTube/Vimeo videos on Lessons



4. Frequently Asked Questions


I'm having problems uploading my videos to my app.

Check our article on Troubleshooting Video Issues in the App.


I've been trying to upload a video but it's stuck on "processing". What do I do?

Make sure you have a stable internet connection. Bigger file sizes may take longer to upload, and any unstable connection may break the uploading process. If it continues to get stuck on "processing", proceed to delete the video widget, log out, log back in, and add the video widget again to upload the file.

If you would like to upload files faster, consider uploading files below 1GB, compressing your videosor adding a YouTube/Vimeo video link instead.


When rewinding the current video it goes back to the previous video, why is this happening?

Currently, we have a feature to swipe on the screen to get to the next/previous lesson. This may be accidentally triggered if the device swipe to left/right gesture is set or designed to act like a back/next button.





Still have questions that were left unanswered? Check out our other categories for more information or use the search bar on top to find specific keywords.



Not a PassionFighter yet? Click here to join us!


Note: Feedbacks to articles are anonymous so we will not be able to reach back out. For other concerns/questions, please use the contact form and we will get back to you as soon as possible. 

Was this article helpful?

Was this article helpful?