How to collect payments from my clients

There are three options to collect payments from your clients: PassionPayments, In-app purchases, and external checkout. Learn more about it in this article.

IN THIS ARTICLE

1. How to collect payments?

2. Frequently Asked Questions (FAQs)

1. How to collect payments?

You have three options to collect payment from your clients:

• PassionPayments —To use PassionPayments you need to connect a Stripe account to your Passion.io account. You can accept credit/debit card payments directly on your web app. 

          Fees: This payment method has a payment fee of 3.9% from Passion + the Stripe fee. 

• In-app purchases (your App)—Your clients can purchase directly from the app. Apple and Google will process the payment using the payment method your client set up in their app store account. 

         Fees: The regular fee is 30%, but If you earn less than 1 million USD, you can apply for a program that reduces your fees to 15%. Learn how to apply here:

• External Checkout—You can set up an external checkout page (e.g., Click Funnels, Paypal, Wix), and your clients will purchase your product outside of your web app and branded app. Just like Spotify and Netflix, your client can purchase the subscription externally and access the content in the app. You can use Zapier to integrate your external checkout page with the Passion.io platform. 

           Fees: It depends on the platform you choose, but Passion.io or the app stores do not charge a processing fee.

2. Frequently Asked Questions (FAQs)

Does Passion take commission fees on all the payment collection options? 

No, if you opt to use an external checkout page, Passion does not charge extra fees. We only charge a fee if you use PassionPayments. 

How do I get paid?

The payout differs from how you collect payments from your clients:

PassionPayments (Stripe integration): Stripe will pay you directly to your registered bank account. To learn more about receiving payouts from Stripe, click here. 

In-app purchases (your App): Similar to Passion Payment, you will be paid directly to your registered bank account. To learn more about receiving payouts from Apple, click here, and payouts from Google, click here. 

External check-out page - Payouts from external checkout depend on the chosen platform. 

Does my clients receive a receipt? 

You can enable it on your App Setting under Customer Receipt. 

If my clients stop paying, will their subscriptions be canceled automatically?

The answer is different for different ways of collecting payments:

• PassionPayment - PassionPayments is integrated with Stripe, and Stripe will try to charge your clients a few times (you can check your 'Subscriptions and emails settings' on Stripe and customize your ‘Retry schedule’ option. Check this article for that.)

  

  Stripe and Passion will automatically cancel the subscription if the payment fails every time.

• External Checkout - To connect an external checkout page to Passion, you need to use Zapier (How to connect an external checkout page via Zapier); therefore, to automate the cancelation, you will also need Zapier. Each platform has its triggers, but it will look like this:

  

• In-app purchase (Apple/Google) - If payment fails, the clients will receive a few emails asking them to update their payment details. The subscription gets canceled automatically after a few days (Apple doesn’t state how many). Check this article to learn more.

  

Can my clients subscribe using the Passion.io App? Is it like an In-App purchase?

Passion.io App works for hosting your app and delivering the content but it is not possible to subscribe to your membership or buy a course inside the app. Your clients need to subscribe/buy the course using your web app. Learn more about the Passion.io App here.