Build an Engaged Community in Your App

In This Article

Set Up Your Community

Create Channels

Manage Your Channels

Community Moderation

Tagging & Mentions

Send & Receive Voice Notes

Frequently Asked Questions (FAQs)

Set Up Your Community

1. Enable the Community feature by going to My App > Navigation and toggling Community on. 
2. Tap on the Community tab (the speech bubble icon). 
3. Click +Add community. 
4. Customize the new community by adding a name, uploading a photo, and selecting which pricing plans will include access to this community. 
5. Under Advanced Settings, allow users to message you directly or each other directly. 
6. Click Create community to save. 

Notes:

• If messaging is disabled after an initial conversation, the message history stays visible but no new messages can be sent.

• If direct messaging between members is enabled:

  • The Messages tab will display a Create message button.

  • The Members tab becomes available, allowing users to send direct messages to each other.

Create Channels

1. Go to your Community tab (the speech bubble icon). 
2. Click Create Channel.
3. Customize the new channel by adding a name, writing a short description, and uploading a photo.
4. To make it an "Announcements Only" channel, toggle the Only you can post here to On.
5. Click Create Channel to save.

Manage Your Channels 

1. To edit or delete a channel, select the ellipsis (•••) menu. 
2. To reorder, add numbers to the channel names and they will be sorted by number order. 

Community Moderation

New members must agree to Terms & Conditions before joining a Community. Make sure you have these set up in line with what you want for your App. 

Content Management

• Reporting: Members can flag inappropriate content. Approve or remove flagged comments.
• Auto-moderation: Content reported 3+ times is automatically hidden (you, the admin, can still see it)
• Blocking: Blocked members’ comments are hidden and replaced with “Message from a member you blocked.” Unblock from the "Blocked" tab if needed. 

• Visibility control: Blocked content can still be revealed by tapping it.

Tagging & Mentions

Bring others into conversations:

1. Type @ or select the @ icon.

2. Choose members from the list.

3. Tag everyone with @channel.

When someone is tagged/mentioned, they will receive a notification if they have turned on the notification for this action.

Notifications for mentions:

• Dot on the Channels tab

• Dot on the Community tab

• Notification badge on the community or channel row

Send and Receive Voice Notes

Create more personal connections with voice notes:

1. Tap and hold the microphone button.

2. Release to prepare the message.

3. Preview before sending.

4. Delete by holding and selecting Remove Message.

Limits: Maximum 5 minutes per message.