Build an Engaged Community in Your App

In This Article

Set Up Your Community

Create Channels

Manage Your Channels

Send Messages

Community Moderation

Set Up Your Community

1. Go to Engage → Community and click New community.
2. Name it, and add a description and cover image.
3. Set Access: leave it open to all members, or select specific plans to gate it. Only clients with the associated plan(s) will have access.
4. Set Member messaging: toggle whether members can message you, and whether they can message each other.
5. Click Create community to save.

Notes:

• If messaging is disabled after an initial conversation, the message history stays visible but no new messages can be sent.

• If direct messaging between members is enabled:

  • The Messages tab will display a Create message button.

  • The Members tab becomes available, allowing users to send direct messages to each other.

  • If direct messaging between members is not enabled, only you as the Admin will see the members tab. 

Create Channels

1. Go to Engage → Community and open the community.
2. Click Create a channel.
3. Add a name, write a short description, and upload a photo.
4. To make it an “Announcements Only” channel, toggle Only you can post here to on.
5. Click Create a channel to save.

Manage Your Channels 

1. To edit or delete a channel, select the ellipsis (•••) menu. 
2. To reorder, add numbers to the channel names and they will be sorted by number order. 

Send Messages

From a community channel you can: 

• Send text messages. 
• Upload photos, videos, files, or audio recordings. You can upload up to 8 files at once.
• Send and receive Voice Notes (5-minute limit). 
• Tag people by typing @ or select the @ icon.

• Tag everyone with @channel.

When someone is tagged/mentioned, they will receive a notification if they have turned on notifications for this action.

Community Moderation

New members must agree to Terms & Conditions before joining a Community. Make sure you have these set up in line with what you want for your App. 

Content Management

• Reporting: Members can flag inappropriate content. Approve or remove flagged comments.
• Auto-moderation: Content reported 3+ times is automatically hidden (you, the admin, can still see it)
• Blocking: Users can block other users, if they do not want to see messages from them. Blocked members’ comments are hidden and replaced with “Message from a member you blocked.” End users can unblock from the "Blocked" tab if needed. 
• Visibility control: Blocked content can still be revealed by tapping it.