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"Page Not Found" & 404 Errors

Learn how to resolve 404 errors on your Passion.io WebApp, including browser solutions and checkout-specific fixes.

In This Article

Browser Solutions

404 error on Checkout Page

Still seeing 404 errors?

 

Browser Solutions:

Many 404 errors are caused by browser issues. Try these quick fixes before digging deeper:

  1. Refresh the page

    1. Windows/Linux: Press F5

    2. Mac: Press ⌘ + R

  2. Clear your browsing data

  3. Log out of Passion.io, then log back in

  4. Switch browsers

    1. If using Safari or Edge, try Chrome or Firefox instead

    2. Different browsers handle certain web elements differently

  5. Use incognito/private mode

    1. Windows/Linux: Press Ctrl + Shift + N

    2. Mac: Press ⌘ + Shift + N

    3. This bypasses extensions and cached data that might be causing issues


Fixing 404 Errors on Checkout Pages

If 404 errors occur during checkout or purchases, check these settings:

1. Verify Your App Name

Ensure your App Name and Web App URL are correctly set up.
Follow this step-by-step guide to confirm your settings.

2. Check Your Checkout URL Setting

  • If you are using a Landing Page, make sure the Checkout URL field in the Pricing Plan widget is completely empty.

  • To check:

    1. On desktop, go to My App → First Impressions → Landing Page

    2. Edit your Pricing Plan widget

    3. Delete any text in the Checkout URL field

💡 If you don’t see “First Impressions” or “Landing Page,” it means you don’t have a Landing Page, and this setting isn’t causing the 404 error.

3. Review Your Pricing Plan Content

  • Every pricing plan must include at least one Published course

  • To check:

    1. Go to Pricing → Select a pricing plan

    2. Confirm that the included courses are Published

⚠️ Payment links will break if no courses are attached to your plan.

4. Confirm Course Publication Status

  • Only Published courses can be added to pricing plans

  • Check that all courses in your pricing plan show as Published

 

Still Seeing 404 Errors?

If the issue persists after following the steps above:

  1. Record your screen showing the exact steps that lead to the error

  2. Note the URL where the 404 error appears

  3. Submit a support request here with your recording attached