---
title: "\"Page Not Found\" & 404 Errors"
description: This troubleshooting guide will help you identify and solve the problem quickly.
---

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August 20, 2025

# "Page Not Found" & 404 Errors

## Learn how to resolve 404 errors on your Passion.io WebApp, including browser solutions and checkout-specific fixes.

### In This Article

> #### **[Browser Solutions](https://help.passion.io/hc/en-us/articles/4407190569745-how-to-troubleshoot-404-error#T1)**
> 
> #### **[404 error on Checkout Page](https://help.passion.io/hc/en-us/articles/4407190569745-how-to-troubleshoot-404-error#T2)**
> 
> #### **[Still seeing 404 errors?](https://help.passion.io/hc/en-us/articles/4407190569745-how-to-troubleshoot-404-error#T3)**

### Browser Solutions:

Many 404 errors are caused by browser issues. Try these quick fixes before digging deeper:

1. Refresh the page
   
     1. Windows/Linux: Press **F5**
     2. Mac: Press **⌘ + R**
2. Clear your browsing data
3. Log out of Passion.io, then log back in
4. Switch browsers
   
     1. If using Safari or Edge, try **Chrome** or **Firefox** instead
     2. Different browsers handle certain web elements differently
5. Use incognito/private mode
   
     1. Windows/Linux: Press **Ctrl + Shift + N**
     2. Mac: Press **⌘ + Shift + N**
     3. This bypasses extensions and cached data that might be causing issues

### Fixing 404 Errors on Checkout Pages

If 404 errors occur during checkout or purchases, check these settings:

1\. Verify Your App Name

Ensure your App Name and Web App URL are correctly set up.  
Follow this step-by-step guide to confirm your settings.

 2\. Check Your Checkout URL Setting

- If you are using a **Landing Page**, make sure the **Checkout URL** field in the Pricing Plan widget is completely empty.
- To check:
  
    1. On desktop, go to **My App → First Impressions → Landing Page**
    2. Edit your **Pricing Plan widget**
    3. Delete any text in the **Checkout URL** field

💡 If you don’t see “First Impressions” or “Landing Page,” it means you don’t have a Landing Page, and this setting isn’t causing the 404 error.

3\. Review Your Pricing Plan Content

- Every pricing plan must include at least one Published course
- To check:
  
    1. Go to **Pricing → Select a pricing plan**
    2. Confirm that the included courses are **Published**

⚠️ Payment links will break if no courses are attached to your plan.

4\. Confirm Course Publication Status

- Only Published courses can be added to pricing plans
- Check that all courses in your pricing plan show as **Published**

 

![](https://help.passion.io/hs-fs/hubfs/798shots_so-png.png?width=670&height=503&name=798shots_so-png.png)

#### Still Seeing 404 Errors?

If the issue persists after following the steps above:

1. **Record your screen** showing the exact steps that lead to the error
2. **Note the URL** where the 404 error appears
3. **Submit a support request** [here](https://passion.io/help) with your recording attached

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