How to fix Passion.io emails going to Spam folder

Missing important support responses because they go to your spam folder is frustrating. Learn to adjust your spam settings to ensure you get all our updates.

IN THIS ARTICLE

1. Add Passion.io email address to your mail contacts

2. Check Spam settings

1. Add Passion.io email address to your mail contacts

If you are using Gmail, hover your mouse cursor over the email address and click on the Add button.

For Yahoo Mail, click on the ellipsis beside the Spam Tab and click 'Add Sender to Contacts'. Fill in the required details then hit Save.

For Outlook, hover your mouse cursor over the sender's (instructor@passion.io) email address, click on the ellipsis, then click 'Add to contacts'.

Also, as an extra step, please click on the ellipsis next to the Forward button, then click 'Add to Safe senders'

The extra step will ensure that no email from Passion.io will go to Junk folder.

2. Check Spam Settings

If our message still ends up in your spam folder, go into your spam, select the message you don’t consider spam, and click “Not Spam” (or a similarly labeled button.)

For Gmail, apart from Spam, you can also check other folders such as Promotions for our email.

Once you have located the email, click on “Report not spam”

For Outlook, go to your Junk Folder and search for the email address: instructor@passion.io > open the email > click on 'It's not Junk' > click OK when you see the 'Mark as Not Junk' prompt