How to Respond to Community Comments with Zapier’s Chatbot

Before You Begin

Set Up Zapier

Learn and set up your Zapier account by following the How to use Zapier with Passion.io article. The article contains information about Zapier, how to connect Passion.io, and helpful tips.

Zap Requirements

To automate community responses with Passion.io, you will need to:

• Set up a chatbot in Zapier
• Build an community in your Passion.io app

Set Up Zap

To create a Zap that automatically responds each time a client leaves a community comment:

Trigger: Commented Created

1. In Zapier, create a new Zap.

2. Choose Passion.io (or your relevant platform) as the app.

3. Select "Comment Created" as the event.

4. Choose the relevant community post to track.

5. Test the trigger to confirm it’s capturing comments.

Action 1: Generate Reply

1. Add an Action Step for the chatbot:

2. Choose the chatbot platform.

3. Set the action to "Generate a Reply".

4. Configure the chatbot:

   • Select the chatbot you set up earlier.

   • Use User ID as the conversation key to track responses.

   • Map the comment text from the trigger step as the chatbot input.

5. Test this step to ensure the chatbot generates a response.

Action 2: Send Channel Message

1. Add another Action Step:

2. Choose "Send Channel Message" as the action.

3. Configure the Community ID:

   • If not available directly, get it from your community admin settings.

   • Set the Post ID from the comment trigger step.

   • Use the chatbot’s generated message as the response.

4. Test the Zap: Run the Zap test to ensure it sends chatbot responses back to the community.

Publish the Zap

Once the trigger and actions are correctly set up, click on the Publish button in the upper-right corner. 

Your chatbot is now set up to automatically reply to comments in your community, improving engagement and response time.