How to cancel your Passion.io subscription

1. How to cancel my Passion.io subscription

We're sorry to see you go 😢

If you have questions regarding your account or need help with Passion.io, please reach out to our Support team and we'll get back to you as soon as possible.

To cancel your Passion.io subscription:

Go to More tab > Account Settings
Click Manage Plan
Click Cancel Subscription

Looking to reactivate your subscription? Click here.

What happens after canceling my Passion.io subscription?

Canceling your subscription will cancel all future payments and access to your account (this includes access to your content and app) at the end of your current billing period.
On the date your account is set to cancel, you won't be able to access your account or make edits anymore.
As per our Terms of Service, your content will be removed within a reasonable timeframe. Your app will still be accessible to current users during this time, but the app will no longer be monitored or updated. Your customers may experience problems using it, and Passion will not be able to assist unless you reactivate your subscription with us.

Are my customers still charged after I cancel my Passion.io account?

Yes, Passion.io gives you full control over your payments and accounting with:

PassionPayments or
By connecting third-party payment processors with Stripe and PayPal to process your payments.

This allows you to determine how and when you want to handle your recurring subscriptions.

After canceling your account, your customers will have access to the digital products built with Passion.io for a period of time, and will maintain their subscription payments until manually canceled by you or your customer.

2. Requesting a refund

If you are in your initial 30 days and would like to ask for a refund, please view this article: Requesting A Refund

3. Frequently Asked Questions (FAQs)

What happens to my content after cancelling my subscription?

When you cancel your subscription, we delete all content and data within appropriate time frames and aligned with our Terms of Service.

Many creators return after canceling, and we want to make it easy for you to pick up right where you left off. By keeping your data temporarily, we can preserve your previously created content and settings, saving you time and effort if you decide to come back.

If you would prefer to have your data deleted immediately, we’re happy to do so. Just let us know by sending an email after canceling your subscription, and we’ll take care of it.

Will I still have access to my training courses?

Once your cancellation is processed, you will lose access to the Passion.io platform and the following training courses at the end of your billing cycle, like:

Expert Unleashed Challenge (EUC)
Expert Freedom

However, you will keep access to standalone courses you previously paid for in full, like:

Impact Accelerator Masterclass
8 Figure Webinar System

How can I unpublish my app from the store?

You can remove it from the Apple App Store or Google Play Store.

On Apple, you have the option to either Remove (permanently delete, freeing up the name) or Unpublish (make it unavailable but keep the name).
On Google Play, you can only Unpublish.

Unpublishing ensures new users can’t download the app, but existing users can still access it. For step-by-step instructions, check this article.

Will my clients lose access to the app if I unpublish it from the store?

No, your clients will not automatically lose access to the app, and their subscriptions won’t be canceled. However, new users will no longer be able to find or download your app.

What if the subscription isn’t within my budget? Are there other options?

Yes! You can downgrade your plan from right inside the platform. For guidance, check out this article: How do I manage my Passion.io Subscription?

If I cancel my subscription and come back in the future, can I still access everything from my previous account?

Your content and data will be permanently deleted within a reasonable timeframe, in accordance with our Terms and Conditions.
We cannot guarantee that any content will be available if you decide to return in the future. We strongly recommend creating and saving a backup of all your content and user data before your account is fully deactivated.