User Management
      Back to home
      1. Help Center
      2. Engage With Your Clients
      3. User Management

      How do I manage my users?

      Use the In-App Admin View to see all your users, organize them, and download the list. Plus, you can add new users right from your app.

       

      You can manage your users on the platforms below:

      • Your Apple or Google App.
      • Passion.io App 
      • Your Web App https://yourappname.passion.io

      You must be logged in with your Passion.io Account to use the In-App Admin View 


      IN THIS ARTICLE

      1. Access and view your users list

      2. Download your user list

      3. Add a new user

      4. Reset the password for a user

      5. Delete a user

      6. FAQs 

      1. Access and view your users list

      • From Inside your App, click on the In-App Admin View Icon. 
      • Click on Users.

      Pricing 13

      • You can search for any user from this screen.

      Pricing 14

      • Open the User Card to use their contact email.
      Pricing 26
      • You can sort your users with:
        • Date joined.
        • Number of plans.
      • You can filter your users based on their plan or payment method. 
        • Managed by PassionMetrics: Purchased through a third-party checkout, via phone sales, or through an access link
        • iOS/Android: Purchased through the app stores.
        • Stripe: Purchased through PassionPayments through Stripe. (How to activate PassionPayments)
          For cancelations/refunds, you will need to do this step via your own Stripe account. Here's an external resource: How to pause or cancel subscriptions

      Group 25 (3)
       
      • You can’t manage subscriptions for iOS or Android subscribers, so canceling recurring payments must be done through the iTunes App Store or Google Play Store. 
      • When users sign up with Apple, they can show their email. If they mark it as "Hide," an auto-generated email address is displayed.
      • Apple and Google only allow prices ending in .49 or .99. For example, if your pricing plan is $35, your iOS/Android subscription is $34.99. 



       

      2. Download your user list

      • Tap the download icon after you filter your users from the users' list. 
      • The downloaded file will include only the filtered users.

      Pricing 14 (1)

      3. Add a new user

      • Go to the + sign at the top right corner.

      Pricing 15

      • Enter their first, last name, and e-mail.
      • Select the Pricing Plans you'd like to give them access to.
      • Click on Add user.

      Group 5

      4. Password reset for a user


      • Go to any user card.
      • Go to the three dots on any user card. 
      • Tap on Reset password.

      Pricing 17

      • Confirm resetting the password by tapping Reset password.
      • Now the password is copied to your clipboard, paste it and send it to your user.


      Group 6

      Don't worry if you press on reset password multiple times; the one you paste will be the last one you copied. 

      Please ensure you don't reset the password again after sending what you copied to your client. 

       

      5. Delete a user

      • Tap on any user card.
      • Tap the three dots at the top right corner.

      Pricing 18 (1)

      • Tap on Delete user account.
      • Confirm removing by tapping Remove.


      Group 7

      6. Frequently Asked Questions

      • Where can I see how many subscribers I have in my app?

      Go to the users tab in your dashboard. In the top right (on mobile) click the filter icon. 

      Unselect all devices and plans.

      Select the plan(s) you want to see the users for and click apply. The users that show then are subscribed to the selected plan(s).