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Troubleshooting & Bug Reporting

If you’re experiencing technical issues in your Passion.io app or WebApp, follow the troubleshooting steps below first. If the issue still isn’t resolved, you’ll find instructions on how to report a bug at the end.

In This Article

Update your device software

Check your web browser

Clear cache & cookies (WebApp)

Clear app cache (Mobile App)

Check your app version

Blank screen issues

Report a bug

Update your device software

Make sure your phone or computer is on the latest software version — outdated software often causes technical issues.

Check your browser 

If the issue happens in your WebApp, confirm it’s not browser-related:

  • Try multiple browsers (Chrome, Firefox, Safari).

  • Update your browser to the latest version.

👉 Update Chrome | Update Firefox | Update Safari

✨ Good to know: Some issues are caused by third-party integrations (e.g. Stripe, Typeform). If an integration isn’t working on its own, Passion.io can’t fix it. Check their Help Centers for updates.

Clear cache & cookies (WebApp)

Clearing cache helps reset your Passion.io WebApp without losing saved data on other sites.

⚠️ On iPhone, Chrome and Safari don’t support clearing cache for just one site. The best solution is to offload and reinstall the browser app.

Chrome (desktop & mobile)

  1. Go to your Passion.io WebApp from Chrome using your Google Phone. 
  2. Click on the View site data symbol in the left most side of the page's URL. 
  3. Click on Cookies and site data. 
  4. Click on Manage on-device data, select the trashcan and click Delete.
  5. Click anywhere outside the dialogue.
  6. Click on the 3 dots in the top right corner, then click Reload. 

Safari (Mac)

  1. Go to your Passion.io WebApp from Safari. 
  2. Click on the word Safari from the top left page of the screen. 
  3. Click on Settings. 
  4. From the pop-up that will appear, click on Manage Website Data. 
  5. Search for your WebApp. 
  6. Once you find it, mark it and click Remove. 
  7. Click Done. 
  8. Make sure to reload the page to get a brand-new session of Safari. 

Firefox (desktop)

  1. Go to your Passion.io WebApp from Firefox. 
  2. Click on the Lock next to the page's URL. 
  3. Click on Clear cookies and site data. 
  4. A pop-up will appear to confirm the data deletion, click Remove to proceed. 
  5. It is a must to reload the page after you are done to make sure you have a brand new Firefox session. 

Clear app cache (Mobile App)

Free up space and refresh your Passion.io app without losing progress.

  • Android: Settings > Apps > Passion App > Storage > Clear Cache

  • iOS: Settings > General > iPhone Storage > Passion App > Offload App > Reinstall

✨ Tip: Offloading refreshes your app and clears cached items, but your data and course progress remain safe.

Check your app version

Ensure you’re on the latest Passion.io app build (currently 3.11.X).

  • iOS: Settings > General > iPhone Storage > select the Passion app > check version

  • Android: Settings > Apps > Passion App > App Info page

If your version isn’t up to date, check for pending updates:

If no update is pending, you may need to publish an update (iOS) / publish an update (Android).

Blank screen issues

If your Passion.io app or WebApp shows a blank screen, here are the most common fixes:

  1. Reopen and sign in again using an up-to-date Chrome browser.

  2. Try Incognito Mode in Chrome:

    • On your computer, open Chrome.

    • Click More > New Incognito Window (shortcut: Shift + ⌘ + N on Mac, Shift + Ctrl + N on Windows/Linux).

    • Look for the Incognito icon in the corner.

  3. Switch browsers — while Passion.io works best on Chrome, you can also try Firefox, Safari, or Edge.

  4. Clear your browser cache & cookies:

✨ Tip: Clearing cache & cookies resets your WebApp login without deleting saved data from other sites.

 

Report a bug

If you’ve tried all the steps above and the issue persists, it’s time to report a bug so our team can investigate.

What to include in your bug report

  • Platform: Apple / Google / WebApp / Passion.io

  • App version: confirm the version from your device settings

  • Product title: if multiple pricing plans are active, note which one is affected

  • Lesson/Sequence: if an issue happens in a specific course or week/day, specify it

  • Device/Browser: share exact details (e.g. iPhone 14 Pro iOS 17, Chrome 118 on Mac)

  • Who is experiencing the issue: you, your clients, or both

👉 Submit a Bug Report

💡 Pro tip: Reporting bugs helps us resolve issues faster and improve the overall product for you and your learners.