How to Send or Receive Community Notifications with Zapier

Before You Begin

Set Up Zapier

Learn and set up your Zapier account by following the How to use Zapier with Passion.io article. The article contains information about Zapier, how to connect Passion.io, and helpful tips.

Zap Requirements

To receive or send community notifications with Passion.io, you will need:

• A community in your Passion.io app
• a communication platform that has a Zapier integration [Available Zapier Apps].

Set Up Zap

To create a Zap that notifies you or your clients with your communication tool each time someone leaves a comment:

Trigger: Comment Created

1. Visit Zapier.com and sign into your account.
2. Hover over + Create in the left-side panel and click Zap.
3. Choose Passion.io as the app.
4. Set the trigger event to Comment Created.
5. You can choose All channels or specific ones
6. Test the trigger to confirm it’s capturing the comment in the community.

Action: Send Email, Notification, or SMS

1. Click in the Action window, search for your communication app (e.g., Gmail, Whatsapp, SMS), then click it.
2. Set the action event to Send Notification (the wording may vary depending on the platform).
3. Sign into your connected account for the communication platform.
4. Fill in the necessary details under the Configure tab.
5. Test the action to confirm the notification is sent correctly.

Publish the Zap

Once the trigger and actions are correctly set up, click on the Publish button in the upper-right corner.