---
title: Keep Your Users Engaged with Custom Notifications
description: "Do you get sign-ups and no new subscriptions?\nWould you like to remind your audience to complete their lessons?\nIn this article, you will learn how to use Custom Notifications"
---

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3. [🔔 Engagement & Notifications](https://help.passion.io/hc/en-us/manage-engage-your-users?hsLang=en#engagement-notifications)

February 16, 2026

# Keep Your Users Engaged with Custom Notifications

## Send timely reminders to drive course completions, re-engage inactive users, and encourage subscriptions—all from your Apple or Android app.

### In This Article

> #### **[What are Custom Notifications?](https://help.passion.io/hc/en-us/articles/360008798137-how-to-use-custom-notifications#T1)**
> 
> #### **[How to set up Custom Notifications](https://help.passion.io/hc/en-us/articles/360008798137-how-to-use-custom-notifications#T2)**
> 
> #### **[Tips & Advanced Use](https://help.passion.io/hc/en-us/articles/360008798137-how-to-use-custom-notifications#T3)**

### What are Custom Notifcations?

Custom Notifications:

- Send push notifications to specific audience segments.
- Schedule notifications at different time intervals.
- Target users who haven’t completed lessons, signed up but not subscribed, or have been inactive.

Web App and Passion.io app users cannot receive push notifications.

### How to Set Up Custom Notifications

1. Log in to your **Web App** and open **Admin View**.
2. Navigate to **More \> Custom Notifications**.
3. Click **Create New**.
4. Add a **Title** and **Text** for your notification.
5. Select your **Audience Segment**:
   
     - Users who signed up but haven’t purchased a plan.
     - Users who haven’t completed a lesson for a set number of days.
     - Users who haven’t opened your app for a set number of days.
6. Choose the **number of days** after which the notification will be sent.
7. Toggle the notification **On**.
8. Click **Update Notification**.

Example: If a user hasn’t completed a lesson in 1 day, they’ll receive a reminder. If they still don’t complete the next lesson, the same notification can repeat to encourage completion.

 

 

### **Tips & Advanced Use**

- **Announce new content or live sessions:** While Custom Notifications can’t send these directly, you can use **Zapier** to notify users via email or SMS when new content is added or events occur.
  
    - [Automate your success with Passion.io and Zapier](https://help.passion.io/hc/en-us/articles/4406890322321-how-to-use-zapier-with-passionio?hsLang=en)
    - [Notify clients when they comment in the community](https://help.passion.io/hc/en-us/articles/4409170751761-how-to-get-notified-notify-your-clients-when-they-comment-in-the-community-using-zapier?hsLang=en)
    - [Notify clients when they submit habit tracking](https://help.passion.io/hc/en-us/articles/4409167900945-how-do-i-know-when-my-clients-submit-a-new-goal-tracking?hsLang=en)
      
       
- **No limit on notification frequency:** Users can receive the same notification multiple times for recurring reminders.

 

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